SureWin168 Terms and Conditions – Complete Guide for All Platform Members

Acceptance of Terms

These Terms and Conditions constitute a legally binding agreement between you ("Member") and SureWin168 ("Platform", "We"). This document takes full effect upon completion of the registration process and when you check the consent box during account creation.

SureWin168 reserves the right to change, add to, or amend these Terms and Conditions at any time without prior notice. It is your responsibility to review this document periodically. Continued use of the platform following any amendment constitutes acceptance of the updated terms.

These Terms and Conditions should be read together with Privacy Policy and Responsible Gaming Policy of ours, all of which form part of the overall agreement between you and SureWin168.

Account Eligibility

To register and use the SureWin168 platform, you must meet all of the following eligibility requirements without exception:

• At least 18 years old at the date of registration.
• Not prohibited by local or international law from participating in online gaming activities.
• Register only one (1) personal account — multiple accounts per individual are strictly prohibited.
• Providing accurate, truthful, and up-to-date personal information during registration.
• Not registering on behalf of another person or using another person's identity.
• Not an employee, contractor, or immediate family member of a surewin168 employee.

Account Registration & KYC Verification

During registration, you are required to provide accurate and complete information, including your full name, date of birth, mobile number, and active email address. SureWin168 will send a verification email to the registered address to activate your account.

As part of the Know Your Customer (KYC) process, you may be required to submit identity verification documents before your first withdrawal request is processed. Accepted documents include:

• Malaysian Identity Card (MyKad) — front and back.
• Valid Malaysian passport.
• A recent bank statement or utility bill (not older than 3 months) as proof of address.

The KYC process is an important security measure that protects you from identity fraud and ensures only the legitimate account owner can make withdrawals. All submitted documents are processed within 24–48 hours and stored securely using high-level encryption.

You are responsible for keeping your account password confidential. surewin168 will never ask for your password through any communication channel. If you suspect your account has been compromised, contact our support team immediately.

Deposit & Withdrawal

SureWin168 supports a wide range of payment methods popular in Malaysia to make your transactions easy. All transactions are processed in Malaysian Ringgit (MYR) and secured by banking-grade security systems.

Withdrawals may only be made to a bank account or e-wallet registered in your own name. surewin168 does not permit withdrawals to third-party accounts under any circumstances. Any attempt to withdraw to an account that is not yours will result in the request being rejected and your account may be subject to investigation.

SureWin168 reserves the right to request additional verification before processing withdrawals that exceed a certain threshold. This is a standard security measure to protect your account from any suspicious activity.

Bonus & Promotion Rules

All bonuses and promotions offered by SureWin168 are subject to the specific terms stated on the Promotions. The following general terms apply to all bonuses:

• Every bonus carries a wagering requirement that must be met before any withdrawal can be made.
• The welcome bonus is available exclusively to new members making their first deposit.
• Each member is eligible to receive one welcome bonus for the lifetime of their account.
• SureWin168 reserves the right to void bonuses and any wins obtained using bonuses if there is evidence of abuse or fraud.
• Bonuses are non-transferable between accounts and cannot be directly converted to cash without meeting the wagering requirements.
• The bonus validity period is as stated in the relevant bonus terms; expired bonuses will be cancelled automatically.

Game Rules

All games on the SureWin168 platform use a certified, independently audited Random Number Generator (RNG) system. This ensures every game outcome is genuine, random, and free from any manipulation.

In the event of a technical disruption or disconnection during a game session, surewin168 will use the official server records to determine the game outcome. Results recorded by our server are final and override any display shown on your client device.

In the event of an obvious technical error — such as an incorrect payout value offered due to a software fault — SureWin168 reserves the right to void the affected bets and games, and funds will be returned to your account balance.

• All bets placed are final and cannot be withdrawn once the game has begun.
• Winnings will be credited to your account balance automatically upon completion of each game round.
• Minimum and maximum betting limits are as displayed within each game.
• The use of automated software, bots, or any third-party tools to play is strictly prohibited.

Prohibited Conduct

SureWin168 maintains a zero-tolerance policy toward unethical or rule-violating behaviour. The following actions are strictly prohibited and may result in immediate account closure and forfeiture of all funds:

• Registering multiple accounts for yourself or others.
• Using false identity information or another person's details during registration or KYC.
• Committing credit card fraud, initiating unauthorized chargebacks, or any form of financial fraud.
• Colluding with other players to manipulate game outcomes.
• Exploiting technical vulnerabilities or bugs in games for unauthorized gain.
• Threatening, insulting, or harassing customer support staff or other members.
• Using a VPN, proxy, or any other method to conceal your actual location in order to bypass geographical restrictions.
• Engaging in money laundering or using the platform for any illegal activity.

Account Closure & Suspension

SureWin168 reserves the right to suspend, restrict, or close any account for the following reasons, with or without prior notice:

• Violating any provision of these Terms and Conditions.
• Failure to complete KYC verification within the stipulated timeframe.
• Suspected fraud, money laundering, or other illegal activity.
• Instructions from regulatory authorities or law enforcement bodies.

You may also close your account at any time by contacting our support team. Prior to closure, all outstanding wagering requirements must be fulfilled and any valid remaining balance will be returned to you after the verification process is complete.

Privacy & Data Protection

SureWin168 takes our responsibility to protect your personal data seriously. All information you provide to us is processed and stored in accordance with Privacy Policy of ours in detail. In summary, we collect data solely for the purposes of platform operations, transaction processing, identity verification, and regulatory compliance. We do not sell or share your personal data with third parties for advertising purposes.

Liability Limit

The SureWin168 platform is provided "as is" without any express or implied warranties. To the fullest extent permitted by applicable law, SureWin168 and its directors, employees, and agents shall not be liable for:

• Any financial losses incurred as a result of gaming activity on our platform.
• Service disruptions caused by maintenance, system updates, or circumstances beyond our control.
• Data loss or device damage resulting from the use of our platform.
• Any actions or decisions made based on information available on our platform.

In any circumstance, surewin168's total liability to you shall not exceed the net deposit amount you made in the 30 days preceding the claim.

Terms Amendment

SureWin168 reserves the right to amend these Terms and Conditions at any time. Significant changes will be communicated to members via email or in-platform notification at least 7 days before taking effect, except in cases of emergency or urgent regulatory compliance requirements. The latest update date will always be displayed at the top of this document.

Law & Jurisdiction

These Terms and Conditions are governed by and interpreted in accordance with the laws applicable to online platform operations. Any dispute arising from or related to these Terms and Conditions shall first be resolved through good-faith negotiation. If a resolution cannot be reached, the dispute will be referred to binding arbitration in accordance with the procedures established by SureWin168.

If you have any questions about these Terms and Conditions, please contact our support team via live chat available 24/7 or by email at [email protected].