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Surewin168 Privacy Policy – Malaysia Member Personal Data Protection

We take your privacy seriously. This document clearly explains how surewin168 collects, uses, stores, and protects the personal data of every member who uses our platform.

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Updated: 1 Jan 2026
Table of Contents
  1. Introduction
  2. Data We Collect
  3. How We Use Your Data
  4. Data Sharing
  5. Data Security
  6. Cookies & Tracking
  7. Your Rights
  8. Data Storage
  9. Policy Changes
  10. Contact Us
Our Commitment: surewin168 has never sold, rented, or shared member personal data with third parties for advertising or marketing purposes without your explicit consent. Your privacy is not a commodity — it is your right, and we respect that fully.

Introduction

This Privacy Policy describes surewin168's privacy practices ("we", "Platform") regarding the collection, use, disclosure, and protection of your personal information when you use our online gaming platform at surewin168.pro. This policy applies to all registered members, website visitors, and anyone who interacts with our platform in any capacity.

We understand that when you register with surewin168, you are entrusting us with sensitive personal information. We treat that trust as a serious responsibility and do not take it lightly. Every decision we make regarding data management always prioritizes your security and best interests as a member.

This document is written in English to ensure all members can understand it clearly and easily. If you have any questions after reading this Privacy Policy, our support team is available to assist you via 24/7 live chat.

Personal Data We Collect

Surewin168 only collects data that is genuinely necessary to provide our platform services in a safe, lawful, and effective manner. We do not collect excessive or irrelevant data. The following are the categories of data we collect:

Data You Provide Directly

  • Registration Information: Full name, date of birth, MyKad or passport number, email address, mobile number, and encrypted password.
  • KYC (Know Your Customer) Information: Copies of identity documents (front and back of MyKad or passport), a verification selfie, and a bank statement or utility bill for address verification.
  • Financial Information: Bank account number, account holder name, and e-wallet details you use for deposits or withdrawals. We do not store credit or debit card numbers directly.
  • Communications: Records of conversations with our customer support team via live chat or email, kept for reference and service improvement purposes.

Automatically Collected Data

  • Technical Data: IP address, browser type and version, device operating system, screen resolution, and other relevant device information.
  • Usage Data: Pages visited, session duration, games played, bets placed, and navigation patterns within the platform.
  • Location Data: General location based on IP address for geographic regulatory compliance purposes. We do not track your device's GPS location.
  • Cookie Data: Session data, language preferences, and platform usage analytics. More details in the Cookies section below.
Note: All member passwords are stored as one-way hashes that cannot be decrypted. surewin168 staff cannot view your password in its original form. This is why we cannot recover your password — we can only help you set a new one.

How We Use Your Data

The data we collect is used solely for legitimate purposes necessary to operate the surewin168 platform effectively. The following are the specific purposes for which your data is used:

  • Account Management: Creating and maintaining your account, processing registration, verifying identity, and enabling secure login.
  • Transaction Processing: Processing deposits, verifying withdrawals, tracking transaction history, and ensuring all financial dealings run smoothly.
  • Legal Compliance & KYC: Meeting regulatory compliance obligations, including age verification, identity verification, anti-money laundering, and statutory reporting requirements.
  • Platform Security: Detecting and preventing fraud, suspicious activity, account abuse, and cybersecurity threats that may affect the platform or other members.
  • Customer Support: Addressing your enquiries, complaints, and support requests promptly and effectively.
  • Platform Communications: Sending important account notifications, security updates, and transaction information via email or SMS.
  • Service Improvements: Analysing usage patterns in aggregate and anonymised form to improve the user experience, platform performance, and the variety of games offered.
  • Responsible Gaming: Monitoring betting patterns to identify signs of problem gambling and offering appropriate support to members who need it.
Marketing: We will send you promotions and exclusive offers only if you have consented to receive them during registration. You may unsubscribe from marketing communications at any time via the unsubscribe link in our emails or by contacting our support team.

Data Sharing & Disclosure

Surewin168 does not sell, rent, or trade your personal data to any third party for their own commercial purposes. However, there are limited circumstances in which we may share your data with the following parties:

  • Payment Service Providers: The payment processors and financial gateways we use to handle your deposits and withdrawals. They receive only the data necessary to process the relevant transaction.
  • Technical Service Providers: Companies that assist in operating and maintaining our platform, including cloud hosting providers, analytics services, and cybersecurity tools. All such parties are bound by strict confidentiality agreements.
  • Regulatory Authorities: Regulatory bodies and law enforcement agencies when required by law, court order, or valid legal process. We will notify you of any such request if we are legally permitted to do so.
  • Fraud Prevention: Limited sharing of information with other platforms in the industry for the purpose of detecting and preventing fraud and money laundering, subject to applicable laws.
Important: Any third parties we share data with are contractually obligated to use that data solely for the specified purpose and are not permitted to share, sell, or process your data for any other reason.

Security & Data Protection

Protecting your personal data is our highest technical and operational priority. SureWin168 implements multiple layers of protection to keep your data secure at all times:

  • 256-bit SSL/TLS Encryption: All data transmitted between your browser and our servers is encrypted using the latest SSL/TLS protocols, ensuring no third party can intercept or read your information in transit.
  • Data-at-Rest Encryption: Sensitive data stored on our servers — including KYC information and financial details — is encrypted using military-grade AES-256 encryption.
  • Strict Access Controls: Only staff with a legitimate business need may access member data, and all such access is logged and continuously monitored.
  • 24/7 Security Monitoring: Intrusion detection and anomaly monitoring systems operate around the clock to identify and respond to any security threats immediately.
  • Regular Audits: Our platform undergoes periodic independent security audits by third parties to identify and address any vulnerabilities before they can be exploited.
  • Two-Factor Authentication (2FA): Members can enable 2FA for an additional layer of security to protect their account from unauthorized access even if their password has been compromised.

Cookies & Tracking Technologies

Surewin168 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website. The following are the types of cookies we use:

  • Essential Cookies: Required for core platform functions such as login session management, security, and language preferences. These cookies cannot be disabled without affecting platform functionality.
  • Performance & Analytics Cookies: Helping us understand how members use our platform, which pages are most popular, and where users encounter issues. This data is collected in aggregate and anonymised form.
  • Functional Cookies: Storing your preferences such as language choice, display settings, and form data to make repeat use more convenient.

You can control and manage cookies through your browser settings. However, disabling certain cookies may affect your ability to use some platform features. For more information on managing cookies in popular browsers, refer to your browser's help documentation.

Your Rights Regarding Personal Data

As a surewin168 member, you have certain rights regarding the personal data we hold about you. We are committed to respecting and facilitating the exercise of these rights:

Your Rights Description Response Time
Right to Access Request a copy of all personal data we hold about you in a readily readable format. 30 days
Right to Rectification Request correction of any inaccurate or incomplete personal data held in our records. 14 days
Right to Erasure Request the deletion of your personal data, subject to legal record-retention obligations. 30 days
Right to Restriction Request that we restrict the processing of your data under certain circumstances while a dispute is being resolved. 14 days
Right to Portability Receive your personal data in a structured, reusable format for transfer to another platform. 30 days
Right to Object Object to the processing of your data for direct marketing purposes at any time, with immediate effect. Instant

To exercise any of the above rights, please contact our privacy team by email at [email protected] or via live chat. We may require identity verification before processing your request to ensure the security of your data.

Data Retention Period

Surewin168 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following are our general data retention guidelines:

  • Active Account Data: Retained for the duration your account remains active and for 5 years after account closure for legal compliance purposes.
  • Financial Transaction Records: Retained for a minimum of 7 years from the transaction date in accordance with Malaysia's accounting and tax legal requirements.
  • KYC Documents: Retained for 5 years after account closure or as required by applicable anti-money laundering laws.
  • Support Communication Logs: Retained for 2 years from the date of interaction for reference and service improvement purposes.
  • Anonymous Analytics Data: May be retained indefinitely as it no longer contains any information that can personally identify you.

Once the retention period has expired, data will be securely deleted using methods that ensure it cannot be recovered or accessed again.

Changes to This Privacy Policy

Surewin168 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or changes to the services we offer. The date of the latest update will always be displayed at the top of this document.

For significant changes that materially affect your privacy rights, we will notify you by email to your registered address or via a prominent notice on the platform at least 14 days before the changes take effect. Continued use of the platform after the effective date of such changes constitutes your acceptance of the updated Privacy Policy.

Contact Us About Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact our Data Protection Officer through the following channels:

We are committed to responding to all privacy-related inquiries within 5 business days. For more complex complaints requiring thorough investigation, we will keep you informed of progress within 14 business days.

Our Guarantee: Every privacy complaint we receive is investigated thoroughly and in good faith. You will not face any negative consequences to your account simply for raising a legitimate privacy complaint or inquiry.

How surewin168 Protects Your Privacy

Six core pillars that form the foundation of our data protection commitment to every member.

End-to-End Encryption

All communications between your device and our servers are protected by 256-bit SSL encryption. Your data cannot be read by anyone during transmission, including your internet service provider.

No Sale of Personal Data

Surewin168 operates on the principle that member personal data is not a source of revenue. We have never and will never sell your information to advertisers, data brokers, or any third party.

Secure KYC Verification

Identity documents you submit are processed through an integrated KYC system and stored in an encrypted environment with strictly limited access to licensed personnel only.

Independent Security Audits

Our platform infrastructure undergoes periodic security audits by independent firms. Audit findings are used to continuously improve our security posture to protect your data.

Data Control in Your Hands

You have the full right to access, correct, transfer, or request deletion of your personal data. Our request process is straightforward, transparent, and completed within the stipulated timeframe.

Marketing Communications Control

You have full control over the marketing communications you receive. Unsubscribe at any time with a single click and your preference will be applied immediately, no questions asked.

Join surewin168 with Complete Confidence

Your privacy and security are always our priority. Register today and enjoy a safe, fair, and transparent gaming experience alongside more than 500,000 members who have already trusted us.

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